TERMS & CONDITIONS
What is the best way to transport my cake?
Cakes should be placed in the passenger footwell of your car. Not on a car seat as the cake could easily slide off and damage your cake. Someones lap is also an uneven level & there is a greater risk of damaging the sides as their fingers may dig into the box. The car boot is also somewhere the cake can be prone to moving around too much.
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In warm weather, ensure the AC is on when collecting your cake. Please don't leave your cake in the car in warm weather it WILL melt. When you arrive home put the cake straight into the fridge.
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When collecting your cake please hold the cake box from the base not the sides to ensure you protect the sides of the cake.
How do I pay?
For any orders over £40 a 50% deposit is required. When your deposit or full payment is received your order is secured and will be placed into the diary. If I do not receive your deposit within 2 days of sending you the order details I cannot guarantee your booking will still be available after this time.
The remaining balance is due to be paid 2 days before collection
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Payment is via bank transfer. Account details will be given during the order process. ​
Do you offer gluten free products?
I am unable to offer gluten free bakes.
Are your products suitable for anyone with an allergy?
My products are not suitable for anyone with an allergy.
What allergens do you use?
I use the following allergens in my kitchen area. Wheat containing gluten, soya, peanuts, tree nuts & sulphites.
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Whilst I do not use any dairy or eggs in my products, trace amounts may be present as some ingredients used have a 'may contain' warning due to cross contamination that can occur in food manufacturing.
Do you offer delivery?
At the moment it is collection only from my home bakery located in S9.
How do I store my cake?
Cakes should be stored in a cold place or in the fridge. Please don't store your cake in a warm room. Remove from the fridge 30 minutes before you are ready to serve to ensure the cake is at room temperature.
How does the Steph's Cakes loyalty card work?
1. Present your loyalty card when you collect your order to receive a stamp.
2. Collect 5 stamps to receive £5 off your 6th order.
3. When you have redeemed your £5 you will be given a new card.
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ONCE THE PRODUCT IS COLLECTED I CANNOT ACCEPT RESPONSIBILITY FOR ANY DAMAGES DURING TRANSIT.